Returns & Exchanges

Due to the perishable nature of our live oysters and seafood, we cannot accept physical returns. However, we are committed to your satisfaction and will offer a credit or replacement if your order does not arrive in peak condition.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately open your package to verify the temperature and quality of the oysters or shellfish.

• 2.
  Document Issues

  If you notice damaged shells or temperature concerns, take clear photos of the product and the shipping label within 24 hours.

• 3.
  Contact Customer Service

  Email our farm team at [email protected] with your order number and the photos you collected.

• 4.
  Resolution Process

  Our team will review your claim and issue a full refund or ship a fresh replacement at no additional cost to you.